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Frequently Asked Questions

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How does Shop & Ship work?

Sign up for a free US mailbox address, use it when you shop at any US store, and we receive your packages at our Houston warehouse. We then consolidate and ship them to your address in Nigeria, with tracking the whole way.

Which countries do you serve?

We ship between the United States, United Kingdom, Canada and Nigeria, with offices in Houston (USA) and Lagos (Nigeria).

How are shipping rates calculated?

Rates depend on the service (air or ocean), the weight and dimensions of your package, and the destination. Use the quote tool in your customer portal, or contact us for a tailored quote.

Can you ship vehicles?

Yes. Our RORO (roll-on/roll-off) service safely ships cars, SUVs, vans and trucks overseas, including port clearing.

Can I consolidate multiple packages?

Absolutely. We hold your packages and combine them into one shipment, which reduces your overall shipping cost.

What if something goes wrong with my shipment?

Every shipment is tracked and handled with care. If there is a problem, contact our team with your tracking number and we will look into it right away.

How do I track my shipment?

Enter your tracking number on our Track page, no login needed, or sign in to your customer portal for full details at every step.

Still have a question?

Contact our team